Customer Care Advisor - Swedish

Vacancy Name Customer Care Advisor - Swedish Location City London Main Purpose of Job As a Consumer Care Advisor, you will be the first point of contact for our Consumers, and it will be your responsibility to ensure Consumers get the assistance they need either by live chat, phone, email, video or social media. You will be answering and resolving enquiries over the above channels, ensuring our Consumers receive excellent customer service and their expectations are met. You will also be responsible for outstanding outbound communication ensuring consumer retention through support and various offers. Our Consumer Care Advisors are true ambassadors for the company, with a passion for what they do and for supporting our Consumers. We are seeking versatile multichannel advisors to join our team. This role requires exceptional communication skills, growth mindset, and is suitable for candidates who thrive in dynamic environments. Main Reponsibilities • Address Consumer needs by developing and maintaining a good knowledge of the client's products o Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service. o Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points. • Maintain a good Knowledge of Consumer Programs o Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced. o Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers • Maintain systems understanding to support our Consumers in an Omni-channel way o Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media). o Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team. • Support the assigned Line of Business o Provide constructive feedback on system functionality, available tools, processes, etc. o Share customer insights. o Address opportunities for improvement. o Support the team in achieving team and client's objectives Skill required • Excellent communication skills o You will be required to provide clear, correct, complete, and concise information to various audiences using various communication channels. You must be able to express your ideas, opinions and statements clearly. • Above-average grammar and spelling o Since you will be using various means of communication, including written (e.g. email, chat), excellent grammar and spelling is a must. • Emotional intelligence o You will be supporting consumers with a wide range of personalities and needs. In order to make the message stick, it is important to build rapport, employ active listening, empathy and other key skills. • Proactivity o As a Customer Support Agent, it is necessary to demonstrate a proactive approach in spotting opportunities for improvement, providing feedback and insights, and helping others. • Growth mindset o To ensure efficient operations and overall continuous improvement, you need to have the willingness and drive to continuously educate yourself. • Logic and critical thinking o Efficient problem solving will be part of your responsibilities as a Customer Service agent as you will be required to deal with consumer requests of various levels of difficulty. • Attention to detail o You will be required to capture the interaction summary in our systems. Clarity and correctness of the records is key. • Tech/IT Skills o Essential: Google tools (Email, Docs, Meet,), proficiency in computer technology and systems as you will be required to work with a wide range of the client's systems Desirable: previous experience in a similar role inbound and outbound Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: https://www.konecta.com/who-we-are Why work for us? • Konecta UK working culture of fun and sociable team environment • Pension Scheme • Eye test vouchers and discounts • Discounted corporate gym membership with Nuffield • Involvement with local charities and fundraising days • Campaign specific benefits including discounts, incentives and prizes • Recommend a friend scheme paid reward of £500 • Apprenticeships qualifications and career flight path schemes • Recognition and reward schemes with Perkbox rewards. • Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and interpersonal skills training. Achievement results and opportunity for growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Customer Service Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, Customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase. Key Responsibilities Salary GBP 0.0 Package Notes Applications Close Date

Location: London,London, GB

Posted Date: 9/9/2025