Customer Service Specialist

Hybrid 2-3 days in Liverpool, Mon-Fri 8-4 Complex, global order-to-delivery role with SAP focus About Our Client Join a global technical manufacturer in a role where every day is different. You'll be the go-to contact for complex, order-to-delivery customer support, working closely with Supply Chain, Sales, Accounts, and Quality teams. SAP experience is essential, as is a background in technical customer service within a complex business environment. Languages are a plus, but the role is English-speaking. Job Description Key Responsibilities Manage orders from entry through to delivery, ensuring accuracy and deadlines are met Liaise with logistics on domestic and export shipments Proactively resolve customer issues and communicate updates Collaborate with multiple departments for a seamless customer journey Utilise SAP and Salesforce to manage orders, documentation, and credits The Successful Applicant About You Experienced in complex, technical customer service environments Proficient in SAP sales order processes (ATP/MRP, finance, credit) Strong communicator, detail-focused, and solutions-driven Organised, proactive, and confident working cross-functionally What's on Offer £40,000-£42,000 salary Hybrid working - 2-3 days per week in Liverpool office Monday-Friday, 8am-4pm - no evenings or weekends Free onsite parking 25 days holiday plus bank holidays Company pension scheme Modern, well-equipped offices Supportive, collaborative team culture Exposure to a truly global customer base and supply chain Opportunities to develop skills with SAP, Salesforce, and export logistics Contact Katy Bevan Quote job ref JN-062025-6767152 Phone number 44 151 255 3751

Location: Liverpool, GB

Posted Date: 9/9/2025