Customer Service Specialist

Looking for an experienced Customer Service Specialist in financial services. Fantastic opportunity for professional growth in a reputable organisation. About Our Client This opportunity is with a well-established insurance organisation in the financial services industry. As part of a medium-sized team, the company is dedicated to providing high-quality solutions to its clients in London and beyond. Job Description Respond promptly to customer inquiries through various communication channels. Provide accurate information about products and services offered. Resolve customer complaints by identifying issues and offering appropriate solutions. Maintain detailed records of customer interactions and transactions. Collaborate with internal teams to address customer needs effectively. Assist in identifying trends and suggesting improvements to enhance customer satisfaction. Follow established procedures to ensure consistency in service delivery. Support the team with additional administrative tasks when required. The Successful Applicant A successful Customer Service Specialist: MUST HAVE a background in customer service or a related field within the financial services industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using customer relationship management (CRM) software. A proactive and organised approach to managing tasks What's on Offer A competitive salary in the range of £27000 to £33000 per annum. A permanent role with opportunities for growth within the industry. A professional and supportive work environment in London. Comprehensive training and resources to excel in your role. Generous annual leave entitlement to support work-life balance. If you're eager to contribute to a reputable organisation in London, we encourage you to apply for this Customer Service Specialist role today! Contact Maisie Kitchener Quote job ref JN-082025-6816054 Phone number 442072692136

Location: London,London, GB

Posted Date: 9/8/2025