Business Change Consultant

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This will be 2 days a week in Exeter. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations. Key Responsibilities: • Lead business readiness planning aligned to project milestones • Identify impacts across billing and CRM processes • Engage stakeholders and drive change adoption • Coordinate training and support for end users • Manage go-live readiness and post-launch support • Monitor risks and escalate readiness concerns Ideal Experience: • Expertise in receiving tech into a business ideally a contact centre / customer service • Proven experience in billing transformation • Background in contact centre environments • Strong change management and stakeholder engagement skills If this is of interest please apply with your latest CV and I will be in touch to discuss

Location: Exeter, UK, GB

Posted Date: 9/8/2025