Head of Operation (Employee Benefits)

Overview Join to apply for the Head of Operation (Employee Benefits) role at Randstad Singapore . The role involves managing and overseeing the operation team and collaborating with the new business and renewal teams to ensure retention, quality and consistent communication. Responsibilities The ideal incumbent should be familiar with operations and work with other departments such as Claims, Policy Administration, Credit Control and TPA Management. Align the operations strategy to support the employee benefits model and strategic plan. Promote a strong compliance culture, review and improve KPIs, procedures, processes to ensure SLAs are met and compliant with regulations/policies. Skills & Experience 10 years of experience in group insurance / employee benefits operation Familiar with working across different divisions and promoting strong partnerships with internal and external stakeholders Proven track record and ability to manage processes in an operation team Demonstrate ability to communicate and interact with internal and external stakeholders Strong leadership skills and ability to develop and lead team members to work together Involvement in project management such as system enhancement, process improvement EA: 94C3609 | R1325349 Applicants must be fully vaccinated or have a valid exemption in accordance with MOM\'s regulations. May be required to share verifiable COVID-19 vaccination documents or proof of exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable documents. Employment details Seniority level: Director Employment type: Full-time Job function: Consulting, Customer Service, and Distribution Industries: Insurance Carriers, Insurance and Employee Benefit Funds, and Insurance J-18808-Ljbffr

Location: Singapore, Singapore, SG

Posted Date: 9/8/2025