After Sales Service Specialist

Do you want to be a key player in one of the most dynamic and innovative construction companies in the Region of Murcia? The Art of Living in Spain is experiencing strong growth, as proven by our recent awards at the GRI Awards Europe 2025 and the prestigious International Property Awards 2025-2026 , where we won in more than three categories with our flagship project: Altaona Sports & Wellness Resort . With five luxury villa projects under active construction and several more in development, our young, international and enthusiastic team is making a difference. Our commitment to excellence, efficiency and innovative building systems has positioned us as a benchmark in the sector and, we have plenty of room to keep growing! Due to our success and expansion, we are looking for a new team member with energy, drive and proactivity to join us as an Aftersales Specialist. Your responsibilities: As an Aftersales Specialist, you will be the main point of contact for clients following the initial property purchase. Your role is pivotal in ensuring a seamless post-sale experience by managing client inquiries, coordinating project updates, and facilitating property personalization. You will work closely with internal departments to deliver exceptional customer service and drive additional revenue through upselling opportunities. Key responsibilities: Act as the main contact for all aftersales-related client inquiries, providing timely updates on project progress and plot-specific developments. Personalization & Upselling: Identify and promote optional upgrades and customization opportunities, tailored to meet each client’s preferences and lifestyle needs. Extras Management: Present, manage, and coordinate the implementation of optional features during construction and post-completion stages. Quote & order management: Prepare and manage accurate quotes and order documentation for all client requests, ensuring timely processing and follow-up. Customer experience: Proactively enhance the client journey by streamlining processes, addressing concerns, and ensuring overall satisfaction throughout the aftersales phase. Sales team support: Collaborate with the Sales department to support ongoing deals, providing insight and assistance when required. Your profile Experience: Previous experience in a similar role is a plus, but we strongly believe that the right mindset and willingness to learn are just as valuable. Languages: Proficiency in English is essential for this role. Dutch is highly appreciated and knowledge of Spanish is a strong advantage. Interpersonal skills: You’re a natural people person, able to build genuine connections with clients and maintain strong, trust-based relationships. Professionalism: You carry yourself with confidence and integrity, always representing the company in a professional and approachable manner. Problem solver: You’re proactive and solutions-oriented, capable of handling client requests and resolving issues efficiently and calmly. Organized & detail-oriented: Excellent organizational skills with the ability to manage multiple tasks and follow-ups with accuracy and care. Interested? Please send your CV and a motivation letter to rr.hh@taolis.com

Location: Región de Murcia, ES

Posted Date: 9/8/2025