Customer Service Administrator

We're looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it. First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated. HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI. Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead Assist team with technical calls and corrective bookings when appropriate - within 48 hours; escalate 2 visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team Processing of cancellations and ensuring sites closed down on Uptick Assist with daily follow-ups and close down of engineering team Appropriate team cover for holiday and sickness General Customer Services: Monitoring and key holding amendments Back up for call closing and invoicing Tech/corrective logging Telephone answering as required Assist with allocation of unassigned tickets and daily HubSpot management Updating Uptick CRM Systems on test procedure NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organisation.

Location: Oxford, Oxfordshire, GB

Posted Date: 9/7/2025