Customer Service Administrator

Customer Service Administrator- Monday-Friday About Our Client This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace. Job Description Duties will include but not limited to: Responding to Customer queries via phone, email, and social media Preparing quotations based on client's specifications Communicating with Carriers, H/O and suppliers Supporting the sales team with administration tasks Building relationships with clients to boost retention Collaborating with internal teams Maintaining accurate and up-to-date customer records Providing status updates on shipments, delivery schedules and any changes/delays Handling any customer complaints professionally Staying up to date with industry trends, procedures and regulations The Successful Applicant A successful Customer Service Administrator should have: Experience in customer service, particularly in the transport, logistics & distribution industry. Strong communication and interpersonal skills to build and maintain client relationships. Excellent problem-solving abilities and a proactive approach to challenges. Proficiency in using customer relationship management (CRM) tools and systems. A collaborative mindset and the ability to work effectively in a small team setting. What's on Offer Competitive salary in the range of £26,000 to £30,000 depending on experience. Monthly performance-based bonus scheme. Friendly and supportive office environment in Eastbourne. Casual workwear policy promoting a relaxed atmosphere. Convenient central location with excellent transport links. This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team! Contact Ally Lantos Quote job ref JN-082025-6817266 Phone number 441273201204

Location: Eastbourne, East Sussex, GB

Posted Date: 9/7/2025