Service Desk Representative

We have partnered with a leading global technology company to recruit a team of passionate and flexible service desk representatives. Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support businesses via telephone and email to deliver 1 st line support to resolve their issues. Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls. Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time. Although weekend work is expected, normally you would only work 1 in 3 weekends. Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance. In return you will benefit from:- Full training A starting annual salary of £25, 396.80 After completing a 3 month probation real opportunities to earn approximately £28,000 per annum Genuine opportunities for progression/development Annual Performance Bonus Generous 33 days annual leave (inc. Public Holidays) Company Sick Pay Monthly incentives / competitions Free on-site parking Shift allowance (where applicable) Access to over 5,000 in house training courses when you join the MyPath programme Whilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn. All we ask is that you: Have excellent customer service skills / experience empathy / problem solving & analysis / positively / communication We operate a hybrid working pattern with a mixture of home working and working on site. However, during your 3 month probation period you will be expected to work out of the office in Crewe most days to aid with training.

Location: Crewe, Cheshire East, GB

Posted Date: 9/7/2025