Customer Service Advisor (Remote)

REMOTE BANKING About Our Client A leading financial services business Job Description Respond to customer queries via phone, email, and live chat in a professional and timely manner Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions Identify customer needs and provide accurate information or solutions Handle complaints efficiently, following internal processes and ensuring customer satisfaction Maintain confidentiality and adhere to all banking regulations and data protection policies Update customer records and log interactions in the CRM system accurately Escalate complex issues to relevant departments when necessary Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings) The Successful Applicant Previous experience in customer service, preferably in banking or financial services Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Comfortable using technology and multiple software systems Ability to work independently and manage time effectively in a remote environment High level of professionalism, patience, and empathy Knowledge of banking products, services, and compliance (preferred) What's on Offer A competitive salary and great benefits Contact Victoria Natillo Quote job ref JN-082025-6821571 Phone number 44 131 243 2919

Location: Birmingham, City and Borough of Birmingham, GB

Posted Date: 9/7/2025