Contact Centre Manager

Short term management role Fast pace business About Our Client The company is committed to delivering high-quality services and products to its customers (B2B), fostering growth and innovation in its industry. Job Description Manage and motivate a telesales team of 15 to meet and exceed sales targets. Develop and implement effective sales strategies. Monitor and analyse team performance to identify areas for improvement. Provide coaching and training to enhance team effectiveness and skills. Ensure customer service standards are maintained and improved. Collaborate with other departments to align sales efforts with business objectives. Prepare and present regular sales reports to senior management. Handle escalated customer inquiries and resolve issues effectively. The Successful Applicant A successful Telesales Manager should have: Proven experience in a contact centre or telesales leadership role. Experience dealing with high volume B2B customers Strong organisational and team management skills. Excellent communication and interpersonal abilities. A results-driven approach with a focus on achieving targets. Proficiency in using sales software and CRM tools. What's on Offer Hourly pay of approximately £200 per day Opportunity to work within the energy & natural resources sector. Temporary role with potential for skill development. A collaborative and supportive workplace in Walsall (5 days per week onsite) This is a fantastic opportunity for a skilled Telesales Manager to make an impact. If you're ready to lead a team and drive success, apply today! Contact Katy Bevan Quote job ref JN-082025-6809044 Phone number 44 151 255 3751

Location: Walsall, GB

Posted Date: 9/7/2025