Key Account Manager

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's -Infinite Possibilities. One Family. Purpose Statement The Key Account Manager will be accountable for the development and execution of the Industrial channel's strategic plans, priorities and AOP objectives. This is a very specialized role requiring unique skills related to manufacturing, production and operations. This is a hybrid opportunity and this professional will work out of our Woodbridge ON office, Tuesday - Thursday Key Accountabilities and Outcomes Partner with industrial customers, distributors or co-manufacturers to better understand market needs Explore new customer opportunities Drive growth with new and existing customers to achieve volume and margin targets through the successful and consistent execution of Industrial strategies and delivering of the Rich Experience Develop annual account plans for Top 3 customers with sales goals utilizing objectives, profit expectations, industry knowledge and technical expertise Consistent and thorough utilization of system tools (e.g.; Salesforce, SDS and Blacksmith) Establish effective relationships with key Distributor contacts in market Leverage portfolio training, sales meetings, trade functions, business reviews and other key distributor functions Responsible for entry of sales deals and is key liaison between customer order process and customer service support Knowledge, Skills, and Experience Bachelors degree required (in business mgt, finance, economics or marketing preferred) Minimum 3 years of sales experience, food manufacturing, CPG or related field Demonstrated negotiation skills Solid written and verbal communications skills, including strong presentation skills Solid financial acumen to include understanding of P&L's Demonstrated ability in multi-tasking/problem solving/troubleshooting Exceptionally self-disciplined and organized Demonstrated influential skills Solid proficiency in Microsoft Office applications (Word, Excel and PowerPoint) Proficiency with Salesforce, SDS and Blacksmith or related software Physical requirements: Ability to lift up to 50 lbs (i.e.; product samples cases, etc.) Ability to stand for 6 or more hours during the work day (i.e.; trade shows, product demonstrations, etc.) Ability to travel up to 20% In accordance with the Canadian Human Rights Act, Rich Products of Canada Limited, its subsidiaries and affiliates ("Rich's") will not discriminate against an applicant or employee on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, sex, record of offences, marital status, family status, handicap, sexual orientation or any other legally recognized protected basis under federal, provincial, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under certain provincial or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at if you need assistance completing this application or to otherwise participate in the application process.

Location: Richmond Hill, CA

Posted Date: 9/6/2025