Customer Service & Support

About the job Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is seeking a customer service & Support and this is an on-site job in Mexico City, Mexico. This is open for full-time with excellent benefits and growth opportunities. Job Description: Looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Associate. This team focuses on handling non-technical Support Cases and is responsible for providing quality support for our growing customer base. Must have advance English (written and verbal communication) Must share CV in English Only Knowledge/Experience with SFDC or other like CRMs. Responsibilities: 3 years of experience are required. Educate and assist customers and partners with (but not limited to): EA (enterprise agreement), licensing, orders, processes, policies, and other admin-only tasks. Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing. Own each customer case from initial creation to resolution. Collaborate with the technical support team to address any case that escapes your area of expertise. Work with the leadership team to improve processes. Work with the Support, Product, Sales and Operations teams on customer escalations. Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. Zensar does not facilitate/sponsor any work authorization for this position. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice

Location: Mexico City, Mexico, MX

Posted Date: 9/6/2025