Assistant Customer Success Manager

Assistant Customer Success Manager Location: Bristol - onsite 4 days a week ARCA is partnered with a rapidly growing engineering company that's disrupting the automotive and motorsport simulator industry through next-generation motion simulation technology. As part of their ongoing growth, they're seeking an Assistant Customer Success Manager to support technical clients, drive satisfaction, and contribute to high-value simulator solutions. About the Role This is a client-facing position that blends technical support, relationship management, and commercial insight. The role serves as the first point of contact for customers and requires a strong technical background in mechanical and electrical systems, ideally with experience in the automotive or automation sectors. Key responsibilities include: Acting as the primary technical support contact for customers Building and maintaining trusted client relationships Collaborating with internal engineering teams to resolve technical queries Supporting the commercial team with proposal development Identifying upsell and cross-sell opportunities based on customer needs Monitoring industry trends and competitor activity Assisting in the setup and optimisation of IT systems to enhance support services Coordinating logistics for maintenance and on-site customer visits Contributing to spares inventory management and health monitoring systems Ensuring timely, efficient service aligned with SLAs and KPIs Ideal Candidate Profile Background in Engineering, Automation, or a similar technical field Experience in a customer-facing or support role within the automotive or related industry Strong understanding of mechanical and electrical systems Commercially aware, with the ability to identify value-added opportunities Excellent communication and interpersonal skills Highly organised and able to manage multiple priorities under pressure IT-savvy, with experience using service ticketing systems (e.g. Freshservice) Familiarity with motorsport environments or production downtime challenges (preferred) Comfortable with data-driven decision-making and reporting What You’ll Gain Direct interaction with high-performance automotive and motorsport clients Involvement in delivering complex simulator systems with cross-functional teams Opportunities to influence customer satisfaction and service strategy Broad technical exposure across both software and hardware environments Hands-on experience in supporting advanced motion simulation technology Company Culture and Benefits This company fosters a fast-paced, open, and innovation-led culture where team members operate in a flat, hands-on structure. Curiosity, creativity, and experimentation are core to how they work. Benefits include: Competitive salary Pension scheme Life and private medical insurance 25 days annual leave Cycle to Work and electric vehicle schemes

Location: Bristol,, GB

Posted Date: 9/5/2025