Merchant Experience Improvement Manager

About Us： Keeta , the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: " We help people eat better, live better, " we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong . With our ongoing expansions into Saudi Arabia , Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world. Know more: Keeta website What You'll Do: Understand the basic operations of the food delivery industry. Identify the issues merchants encounter on various delivery platforms and gain insights into their genuine needs. Based on merchant needs , drive the initiation, implementation, and achievement of results for various projects within the company. The projects include product projects and process improvements projects. Establish a merchant experience indicator system , and guide the project advancement through the monitoring and operation of experience indicators. What We Need From You: Have certain operational experience in user experience. Possess certain experience in building and operating indicator systems , familiar with various research tools, and methods for analyzing research results. Possess certain project management capabilities , able to collaborate with multiple parties to ensure project outcomes are achieved. Have a certain product-oriented mindset. Priority will be given to those familiar with the food delivery industry. Candidates with experience in internet companies are preferred. Can use English and Portuguese as working languages. What Make This Role Exciting: Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects. International team: Work with members from 26 countries and experience a diverse work environment.

Location: São Paulo, BR

Posted Date: 9/5/2025