Junior IT Service Manager

Sector: Logistics | Company: Logistics Reply | Team: Customer Service Who We Are At Logistics Reply , we build next-generation supply chain software that connects people, systems, and machines. With over 25 years of experience, we empower companies worldwide to evolve toward agile, data-driven operations and we are: Customer-focused – guiding clients from day one through long-term transformation. Tech-forward – integrating AI, IoT, robotics, wearables , and more into real solutions. Innovative by nature – our R&D team continuously refines our proprietary digital platform LEA Reply Global – over 200 clients across 5 continents, and offices in Italy, the UK, Germany, the USA, and Brazil. What You’ll Do JoinLogistics Reply as a Junior IT Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions. Act as the main interface for clients , ensuring a consistent and high-quality support experience. Handle escalations , gather insights via Jira Service Management , and prepare clear, actionable incident reports. Organize and lead Service Review meetings with clients and suppliers. Monitor AMS contract performance and profitability , proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs. Oversee and evaluate first- and second-level support teams , ensuring SLA adherence. Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence. Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation. What we are looking for Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams. Confidence in using data and KPIs to drive decisions and support negotiations. Excellent academic track record in STEM subjects or Management Engineering. Previous experiences in challenging contexts is a plus. ITIL certifications or strong familiarity with ITIL frameworks is a plus. Experience in Supply Chain or Industry 4.0 solutions is a plus. Working knowledge of Atlassian tools , especially Jira and Confluence is a plus. Why Join Us Be part of a high-impact team in a strategic, customer-facing role. Gain broad visibility across clients, technologies, and internal teams. Grow within a stable, forward-thinking company where your input shapes results. Build expertise in supply chain technology —a future-proof and evolving domain. Enjoy a flexible, collaborative, and multicultural environment . Ready to make an impact where service meets strategy? We’re excited to meet you. Apply now and become part of the digital logistics revolution. Reply is committed to embracing diversity and creating an inclusive work environment by valuing the uniqueness of people regardless of age, gender, sexual orientation, religion, nationality or disabilities as protected by Italian Law (L.68/99). Furthermore, Reply is committed to ensuring a fair and accessible selection process: to help you during the recruitment process, please let us know of any kind of support you may need. Sector: Logistics | Company: Logistics Reply | Team: Customer Service Who We Are At Logistics Reply , we build next-generation supply chain software that connects people, systems, and machines. With over 25 years of experience, we empower companies worldwide to evolve toward agile, data-driven operations and we are: Customer-focused – guiding clients from day one through long-term transformation. Tech-forward – integrating AI, IoT, robotics, wearables , and more into real solutions. Innovative by nature – our R&D team continuously refines our proprietary digital platform LEA Reply Global – over 200 clients across 5 continents, and offices in Italy, the UK, Germany, the USA, and Brazil. What You’ll Do JoinLogistics Reply as a Junior IT Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions. Act as the main interface for clients , ensuring a consistent and high-quality support experience. Handle escalations , gather insights via Jira Service Management , and prepare clear, actionable incident reports. Organize and lead Service Review meetings with clients and suppliers. Monitor AMS contract performance and profitability , proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs. Oversee and evaluate first- and second-level support teams , ensuring SLA adherence. Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence. Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation. What we are looking for Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams. Confidence in using data and KPIs to drive decisions and support negotiations. Excellent academic track record in STEM subjects or Management Engineering. Previous experiences in challenging contexts is a plus. ITIL certifications or strong familiarity with ITIL frameworks is a plus. Experience in Supply Chain or Industry 4.0 solutions is a plus. Working knowledge of Atlassian tools , especially Jira and Confluence is a plus. Why Join Us Be part of a high-impact team in a strategic, customer-facing role. Gain broad visibility across clients, technologies, and internal teams. Grow within a stable, forward-thinking company where your input shapes results. Build expertise in supply chain technology —a future-proof and evolving domain. Enjoy a flexible, collaborative, and multicultural environment . Ready to make an impact where service meets strategy? We’re excited to meet you. Apply now and become part of the digital logistics revolution. Reply is committed to embracing diversity and creating an inclusive work environment by valuing the uniqueness of people regardless of age, gender, sexual orientation, religion, nationality or disabilities as protected by Italian Law (L.68/99). Furthermore, Reply is committed to ensuring a fair and accessible selection process: to help you during the recruitment process, please let us know of any kind of support you may need. Requisition ID 10792 -Posted 07/28/2025 - Technology - Job - Years of Experience (4) 1-3 , 3-5 , 5-7 , 8 Where (1) Italy J-18808-Ljbffr

Location: Italia, IT

Posted Date: 8/30/2025