Operations Manager

A well-established travel services company is seeking an experienced Operations Manager to lead and oversee daily operations at their Parow branch. This exciting opportunity is ideal for a dynamic professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and team leadership. If you have a strong background in managing operational processes, driving efficiency, and leading teams to success, we want to hear from you! Responsibilities Oversee daily operational activities ensuring smooth and efficient service delivery. Manage and develop operations staff to meet company goals and performance standards. Implement and monitor operational policies, procedures, and quality standards. Coordinate with various departments to ensure alignment and seamless workflow. Analyze operational data and reports to identify areas for improvement and cost-saving initiatives. Maintain compliance with health, safety, and regulatory requirements. Handle customer service issues promptly and professionally to ensure client satisfaction. Drive continuous improvement initiatives to enhance productivity and operational effectiveness. Requirements Relevant tertiary qualification or equivalent experience in operations management. 35 years of experience in all facets of passenger transportation systems. Knowledge of mainframe computer software related to record keeping. Experience with Excel, Microsoft Word, and Tracker or operational/logistics management programs is preferred. Ability to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence. 23 years of accounting, planning, analytical, and/or reporting experience in roles with increasing responsibility is preferred. Proven experience in an operational leadership role, preferably within service or travel-related industries. Strong organizational, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Ability to lead, motivate, and develop a diverse team. Proficient in operational management software and MS Office. Commitment to high standards of service and safety. Benefits Salary: negotiable. Contact RPO Recruitment for your next career opportunity. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Yusrah Farouk at RPO Recruitment or on LinkedIn. You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: logistics@rpo-recruit.za.com. We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Location: Cape Town, Western Cape, ZA

Posted Date: 8/29/2025