Client Liaison Officer

📌 Key Responsibilities Customer Service & Stakeholder Management: Greet and assist students, clients, and visitors, providing friendly, professional, and service-oriented support . Address student queries related to laundry, Wi-Fi, electricity, FG Nexus, and other services. Assist in resolving student disputes and escalations regarding maintenance or charges. Support marketing campaigns and control Brand Ambassadors on-site. Administrative & Office Support: Maintain the office and administrative areas to reflect the companys brand standards. Assist Office Manager duties: ordering stationery, refreshments, managing phones, and preparing for meetings. Maintain the annual diary for reporting and inspections, including CAPEX projects, H&S inspections, and preventative maintenance. Support Property and Maintenance Managers in documentation, reporting, and stock management. Maintenance & Facility Support: Assist Maintenance Manager with stock ordering, dispatching, and records maintenance. Support inspections for entry, exit, and room readiness . Distribute and manage laundry cards and oversee student move-ins. Help in the allocation and tracking of maintenance job cards and quality control of completed work. Leasing & Intake Support: Assist Debtors Administrators during intake periods, ensuring leases are signed and students are allocated to correct rooms. Support the in-take and vacate processes and conduct room showings. Prepare show units with décor for marketing purposes. Additional Duties: Assist with ad hoc tasks as required by management. Ensure compliance with all operational processes, reporting standards, and company policies. Maintain excellent telephonic etiquette, communication, and time management . 🎯 Candidate Requirements Energetic, punctual, and service-oriented . Friendly, approachable, and customer-focused . Self-motivated, goal-driven, and team-oriented . Ability to multitask, work independently, and handle pressure . Proficient in Microsoft Office 365 , particularly Excel. Basic financial acumen and adaptability to new electronic platforms . Strong communication, listening, and interpersonal skills. Flexible to work overtime during open days or vacate periods. Some marketing experience is a benefit. 🌟 Why Join? This is an exciting opportunity to play a key role in student experience and operational excellence in a dynamic property management environment. Youll be the face of the company , ensuring smooth operations, assisting students, and supporting property and maintenance management teams.

Location: Johannesburg, ZA

Posted Date: 8/29/2025