Technical After-Sales Manager

Requirements Education: Diploma/Degree in Electrical / Mechanical Engineering or related field. Experience: 57 years experience in technical service management (preferably in batteries, forklifts, warehousing equipment, or renewable energy systems). Proven experience managing teams and after-sales functions. Strong leadership and people management. Technical knowledge of industrial batteries, chargers, and energy systems. Excellent customer communication and problem-solving skills. Proficient in MS Office and service management software. Valid drivers license, willingness to travel nationally. Key Responsibilities After-Sales Leadership Lead and manage the after-sales team (technicians, service staff). Develop and implement after-sales strategies to drive customer satisfaction and retention. Customer Support Provide technical expertise and solutions for clients using our battery and charging systems. Oversee warranty claims, service escalations, and corrective action plans. Technical Training & Development Train technicians and customers on product usage, maintenance, and troubleshooting. Ensure compliance with safety standards and OEM guidelines. Service Operations Monitor service schedules, maintenance contracts, and SLA commitments. Manage spare parts inventory for service requirements. Performance & Reporting Track key performance indicators (KPI) such as response times, resolution rates, and customer feedback. Report to senior management with insights on recurring technical issues and customer needs. Lead production & QC procedures for lithium batteries, act as technical point of contact for MHE clients & OEM partners. Manage installation, commissioning & troubleshooting. Develop & maintain service manuals & documentation Lead the production & after-sales teams Monitor and manage warranty claims and root analysis Provide feedback on R&D Drive continuous improvement in aftershaves and service KPIs Manage production lines. How to Apply:

Location: eThekwini Municipality (Chatsworth), ZA

Posted Date: 8/29/2025