Junior Branch Manager

Branch Operations Management Oversee daily branch operations including collections, deliveries, and express parcel distribution. Manage express airfreight and locker deliveries. Implement and maintain OTIF performance standards and KPIs. Ensure proper use of technology systems (TMS, SWAD, scanning & dimensioning). People Leadership Lead and motivate a team of ±10 staff. Manage owner drivers, contract drivers, and 3rd party agents. Conduct performance reviews and training. Enforce HR and safety compliance. Customer Service & Relationship Management Maintain strong client relationships. Act as escalation point for service issues. Identify opportunities to improve service delivery. Financial & Commercial Accountability Monitor branch budget, costs, and revenue targets. Manage expenses and optimize route efficiency. Support local business development and client retention. Compliance & Risk Management Ensure compliance with courier regulations and airfreight security. Implement security measures for parcel loss/theft prevention. Manage audits, incidents, and corrective actions. Required Skills & Competencies Strong leadership and people management abilities. Excellent communication and conflict resolution skills. Knowledge of courier and logistics industry (last mile, airfreight, lockers). Analytical with KPI interpretation skills. Proficiency in logistics systems (TMS/Ship Logic). Qualifications & Experience Diploma in Logistics, Supply Chain, or Business Management (preferred). 3-5 years experience in courier/logistics/express parcel industry. Experience managing teams and external contractors. Exposure to airfreight and last mile delivery. Valid drivers license required.

Location: Port Elizabeth, ZA

Posted Date: 8/28/2025