Network Customer Relationship Manager

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Network Customer Relationship Manager to join their growing team. This role is responsible for managing and expanding relationships with payment networks to enhance service delivery, optimise transaction performance, and support business growth. This position will either be based in Johannesburg or Stellenbosch. The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities. Responsibilities will include: Manage and grow relationships with digital and banking payment networks to increase transaction volumes. Develop and implement sales strategies in collaboration with payment networks to meet business objectives. Support onboarding of new payment networks, working with Operations, Finance, and IT on contracts, fees, and integrations. Ensure successful delivery of new and existing solutions, addressing queries and technical requirements. Monitor performance and forecast sales volumes using data analytics to inform business decisions. Identify market trends and competitor activity to refine business strategies. Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities. Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks. Expand payment network relationships across Africa, identifying opportunities for growth. Track and report on business development progress, including transaction performance, market insights, and solution effectiveness. Minimum requirements: Relevant tertiary qualification; 5-8 years experience in customer service, fintech, banking or payments industry; Experience in business development and scaling initiatives; Strong understanding of the digital environment and product development lifecycle; Proficiency in MS Office and data analytics tools; Drivers license, and the ability to travel; Fluent in English and a good understanding of Afrikaans. Any additional language will be beneficial. Please apply online at www.m3online.co.za before 09:00 on 19 September 2025. For general enquiries, contact our team at M3 Human Capital Management on XXX-XXXX. Please note that only shortlisted candidates are contacted. If you dont hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

Location: Western Cape, Western Cape, ZA

Posted Date: 8/27/2025