Reservations and Revenue Manager

This role is perfect for an experienced and service-driven Reservations Manager to lead the Reservations Department of their prestigious 5-star luxury hotel. A very exciting opportunity for a dynamic individual with a passion for luxury hospitality and proven track record in managing reservations for high-end properties. REQUIREMENTS: Grade 12 and relevant tertiary qualification, with 3 years Reservations Manager experience (within the luxury/5* environment strongly preferred). Strong leadership, communication, and people management skills. Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel. Knowledge of revenue management principles and systems. Exceptional attention to detail and organisational abilities. Guest-focused with excellent interpersonal skills. Ability to work under pressure in a fast-paced luxury environment. Availability to work within opening hours (e.g. public holidays, weekends as required). RESPONSIBILITIES: Manage and lead the reservations team, providing coaching, training, and motivation. Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation. Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders. Ensure accurate data management, reporting, and system maintenance on Protel Air. Handle VIP bookings, special requests, and problem solving with professionalism. Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible. Work closely with other Heads of Departments and attend meetings, write reports and provide feedback as required. This is a live-out position.

Location: Stellenbosch, ZA

Posted Date: 8/27/2025