Customer Operations Administrator

Are you a detail-oriented professional who thrives on keeping operations smooth and efficient? Do you enjoy collaborating across functions and geographies to solve problems before they happen? We’re looking for an Customer Operations Administrator to join our LATAM Customer Operations team and play a vital role in the day-to-day execution of order fulfillment, logistics, data accuracy, and customer service. About the Role As the Customer Operations Admin , you’ll be the go-to person supporting order processing, logistics coordination, master data maintenance, and customer service tasks across Latin America. You’ll ensure that systems are aligned, orders are accurate, and deliveries run like clockwork — all while collaborating with internal teams and external partners. ️ Key Responsibilities Order Processing & Fulfillment Manage customer orders (manual and EDI) for LATAM and Mexico, ensuring timely and accurate processing. Generate invoices, process credits, and monitor delivery status. Oversee campaign data entry and ensure precise billing (e.g., Privalia). Analyze product costs and coordinate cost deviation communications. Customer Service & Communication Handle customer complaints related to shortages, faults, or late deliveries. Support mailbox and email management for the LATAM operations team. Align with Operations Specialists to streamline customer delivery experiences. Logistics & Import Coordination Track product and display material shipments to warehouses. Support import documentation and compliance across LATAM. Coordinate deliveries from the U.S. and Asia in alignment with local regulations. IT Interfaces & Data Integrity Reconcile inventory and sales data across systems. Monitor and resolve system discrepancies and pricing issues. Support error tracking and interface accuracy (customer/product master data). Returns & After-Sales Follow up on returns, shipping documents, and warranty support cases. Assist in managing spare parts and monthly service invoicing. Project Support Participate in testing and implementation phases of new system rollouts or projects. What We’re Looking For Bachelor’s degree in Business, Logistics, Industrial Engineering, or related field. 1–2 years of experience in operations, order processing, or supply chain. Familiarity with SAP and EDI systems (a strong plus). Strong analytical, administrative, and communication skills. Bilingual in Spanish and English (written and spoken).

Location: Mexico City, Mexico, MX

Posted Date: 8/26/2025