Boutique Manager

MISSION AND RESPONSABILITIES : You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Boutique Manager represents the brand values towards the customers and peers at all times. BUSINESS VISION Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team. Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives. Implemented team-building initiatives to enhance team cohesion and morale. Recognized and celebrated team achievements, fostering a positive and spirited work environment. Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity. Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision. CUSTOMER EXPERIENCE Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers. Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality. Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion. Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction. CLIENTELING Client Relationship Management: Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers. Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs. Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations. Client Data Analysis: Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings. Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty. TALENT MANAGEMENT Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit. Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization. Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation. Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment. FINANCIAL TARGETS Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets. Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size. Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity. Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity. MERCHANDISING Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities Align merchandise mix to meet client needs; particular emphasis on VICs Maintain all merchandising standards in line with Guerlain’s guidelines STORE OPERATIONS Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings. Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability. Encouraged a problem-solving culture within the team, actively involving team members in Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment. Team Cohesion and Spirit: Promoted collaboration between different departments within the store, ensuring a cohesive approach to operations. Encouraged team members to support one another during busy periods, enhancing teamwork and solidarity. Facilitated cross-training among team members, enhancing their skills and creating a flexible workforce. Celebrated operational milestones and achievements, boosting team morale and cohesion. Productivity Management: Continuously reviewed and optimized operational workflows, eliminating bottlenecks and enhancing productivity. Effectively allocated resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours. Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models. Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts. Ensure accurate calculation of commission and incentives Maximise and manage stock inventory ADMINISTRATION Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager. Utilize data analytics tools to track sales performance, customer trends, and product popularity. Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity. Commission Management: Ensure accurate and timely tabulation of sales commissions for all team members. Implement transparent processes for commission calculations and communicate them effectively to the team. Submit all tabulations on a timely basis Documentation and Record Keeping: Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines. Ensure all administrative procedures are in compliance with company policies and legal regulations. Manage sensitive information with confidentiality and discretion. Operational Efficiency: Streamline administrative processes to increase efficiency and reduce operational costs. Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information. Collaborate with the Asst Boutique Manager and other departments to continuously improve administrative processes. WHAT WE REQUIRE FROM YOU: Leadership Excellence: Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same. Dynamic Management Skills: Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy. Client Relationship Development: Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network. Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies. Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team. J-18808-Ljbffr

Location: Serangoon Garden Circus, Southeast, SG

Posted Date: 8/25/2025