Senior Store Manager – Luxury Furniture - Waterfront

International Luxury Furniture Retailer in the V&A is seeking an experienced SM to join their esteemed team from roughly October 2025 The successful candidate will have a solid track record of dealing with VIP and High End Clients and understand the target market and dynamics of both a retail and destination space The candidate must be a strong salesperson, capable of balancing the appropriate stock levels with a store layout that always aligns with the company's guidelines. Job Purpose As Store Manager, you will lead the day-to-day operations of the, drive performance and profitability, and embody the brands design-led identity. You will also serve as a key liaison between the local store and the global brand, requiring occasional overseas travel for buying trips, training, and brand events. Key Responsibilities Sales & Customer Experience Drive the store to meet and exceed sales goals and KPIs. Deliver a premium and personalized customer experience. Manage CRM tools to build and retain a high-value client base. Stay informed on product knowledge and design trends to advise customers credibly. Team Management Recruit, lead, and motivate a passionate, service-oriented team. Conduct ongoing training and development sessions, including updates after overseas brand meetings. Foster a culture of accountability and excellence. Operations & Inventory Oversee store operations including cash handling, scheduling, and stock management. Coordinate with head office on stock allocations and replenishment. Conduct regular audits and ensure full compliance with operational policies. Visual Merchandising Implement and maintain visual standards that align with global brand guidelines. Lead seasonal refreshes and product launches in collaboration with head office and external partners. Brand Representation & Travel Represent the store and brand at international events (e.g., Salone del Mobile, training seminars in Italy, global store manager conferences). Maintain regular communication with HQ in Italy and other international stakeholders. Bring back insights, trend forecasts, and product knowledge to train and inform your local team. Person Specification Required Skills & Experience 35 years of retail management, ideally in design, furniture, luxury, or lifestyle sectors. Strong sales performance with a focus on premium customer experience. Experience managing teams and developing talent. Confidence in representing the brand both locally and internationally. Desirable Interior design or architecture background. Fluent in a second language Understanding of international buying cycles and brand logistics. Personal Attributes Strong leadership with a hands-on, proactive approach. Culturally aware, confident in international settings. Passionate about design Flexible, organized, and self-motivated. Other Requirements Ability to travel overseas up to 34 times a year (e.g., HQ training, Milan Design Week, international retail meetings). Weekend and holiday availability required. Must be eligible to travel within the EU and other regions as necessary. Please email cv to clients@servicesolutions.co.za

Location: Cape Town CBD, Western Cape, ZA

Posted Date: 8/23/2025