Sales Support Coordinator

Reporting to Operations Director Position Overview: The Sales Support Coordinator will play a vital role in enabling seamless coordination between internal teams and external stakeholders. This role involves end-to-end support for the sales cycle from processing orders to logistics coordination and customer engagement. Require an organized, detail-oriented professional with strong communication skills and a passion for delivering top-tier customer service. The ideal candidate is capable of multitasking under pressure, is highly responsive, and can work both independently and as part of a team. Job Description: Process customer sales orders accurately and timeously. Track and communicate the status of customers orders with internal team departments and clients. Updating delivery dates on CRM. Handle incoming customer queries with professionalism and urgency. Coordinate customer onboarding and ensure all documentation is complete. Compliance EUC / Export Control Ensure customers receive the best quality and professional service Work closely with finance to support invoicing, credit notes, and reconciliations. Align with finance on payment terms and credit limits Coordinate with logistics to ensure on-time delivery of goods. Assist with stock availability checks and maintain accurate forecasting records. Export and Cross Trade to other African countries (knowledge of incoterms) Track backorders and delivery schedules Coordinate stock movements to customers with the warehouse and branches. Prepare an Invoicing projection and forecast reports. Will be required to do reports for management and other administrative duties. Give accurate and constant feedback to management. Build good relationships with customers. Qualifications and Experience: Preferably a National Diploma Certificate in Mechanical Engineering, Industrial Engineering, or related field. 2 to 5 years experience in sales support, order processing, or administrative coordination. Preferably formerly from a Multinational/Global company supplying industrial equipment. Programmes: Microsoft, especially Excel, Outlook, Sage X3,SAP, SYSPRO Skill Requirements: Proficient in Microsoft Office, particularly Excel (data manipulation and reporting). Strong verbal and written communication skills. Excellent numerical and analytical abilities. High attention to detail and organizational skills. Ability to work under pressure and meet tight deadlines. Self-starter with the ability to work independently and within a team. Professional, emotionally mature, and customer focused. Adaptable, innovative, and open to change. Skilled in multitasking and problem-solving. Strong report writing capabilities.

Location: Johannesburg, Gauteng, ZA

Posted Date: 8/23/2025