TLC Field Service Advisor - TLC Head Office (KwaZulu-Natal)

TLC Head Office has an opportunity for a TLC Field Service Advisor. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores. Essential: Grade 12 Matric or Senior Certificate or relevant qualification 2 5 years experience in a store retail management discipline Advantageous: Sales/Marketing/Operations Management diploma/ Degree Experience within a pharmacy environment Job Specifications: Ensure that operational standards and operating systems are adhered to Conduct regular store visits in line with the FSA checklist Monitor store-ordering processes and ensure stock levels flow Ensure that the merchandising is accurate Liaise with pharmacy regarding planned and suggested orders and external suppliers Ensure that all required TLC corporate identity (CI) for stores is updated Administer ongoing training in store Monitor and support franchisees. Assist franchisee where needed Review store BI reports and discuss with management Drive store compliance and ensure operational standards and procedures are adhered to by franchisee Maintain continuous communication with store Recommend improvements and implement new processes and programs where necessary Effectively manage field services issues, stock management and merchandising requirements for all franchisees Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place Analyse new store operational requirements and devise operational support plan Implement all new business integration project plans from start to finish Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department Ensure store staff is trained and able to sell/market the assigned campaign Oversee the stores financial performance to ensure a profitable franchise model. Evaluate and analyse store financial benchmarks and turnover figures monthly Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store Planning work schedules, including weekly and monthly timetables to ensure alignment with store support Competencies: Essential: Excellent telephone manner and language communication skills English & Afrikaans read, write and speak well Remuneration and benefits: Market related salary Medical aid Provident fund Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Location: Durban, KwaZulu-Natal, ZA

Posted Date: 8/22/2025