Operations Manager – (Retail Apparel) (JB5508)

Operations Manager (Retail Apparel) (JB5508) Fourways, Johannesburg (Office-Based with Travel) Market-Related (Based on Experience) Permanent | Full-time Family-owned retail group seeks a hands-on, solutions-driven Operations Manager to support the day-to-day functioning of multiple retail outlets. This is a middle-management role suited to someone who thrives on resolving problems, guiding store teams, and taking ownership without needing to be micromanaged. Youll act as right-hand to the Operations Manager, helping to lead a team of store managers and staff across various branches. If youre practical, people-focused, and enjoy wearing multiple hats within a smaller business environment, this role offers the space to make a real impact. Minimum Requirements: 2 years in a retail operations or middle-management position Experience with in-store staff training, customer service, and basic stock control Ability to resolve issues independently, take initiative, and lead from the front Strong communication skills across all levels of staff Proficiency in MS Office and POS systems Valid drivers license and own vehicle Duties and Responsibilities: Store & Team Oversight Support daily operations across multiple retail branches Ensure stores are operating efficiently and in line with company expectations Visit branches regularly to assist with store presentation, staff support, and issue resolution Step in to resolve escalated queries or gaps where needed People & Performance Train, guide and support store staff and junior managers Create a positive, accountable team culture Assist in performance management, scheduling and onboarding Be the go-to for staff who need practical help or direction Stock & Process Flow Ensure stock is moving effectively between warehouse and stores Monitor stock levels and coordinate replenishment Assist with stocktakes and flag inefficiencies in processes Communication & Admin Act as a communication bridge between stores and head office Assist with internal rollouts such as changes to product lines or store updates Contribute to reporting on store operations, challenges and team updates

Location: Sandton, Gauteng, ZA

Posted Date: 8/22/2025