VTC Support Specialist with Security Clearance

Position Summary: GoldenTech is seeking a skilled and reliable VTC Support Specialist to support the Defense Health Agency (DHA) Video Network Center (VNC). The ideal candidate will play a critical role in ensuring the operational readiness and sustainment of DHA's video and communication infrastructure across CONUS and OCONUS locations. Key Responsibilities: Monitor, manage, and troubleshoot incoming communications and support tickets via ServiceNow, Microsoft Teams, and phone. Provide operational support for DHA-managed video and communication platforms, including troubleshooting, site testing, and assisting with endpoint connectivity. Maintain working status and interface with vendors to support the following technologies: Cisco CUCM, Finesse, Jabber, VCS, UCS Windows Server 2016/2019 Active Directory Pexip Infinity Platform Amazon AWS Dell ESXi & VMware vSphere Vyopta, T-metrics, RightFax HP/Poly endpoints Assist MTFs/sites with connectivity requests to the enclave and ensure smooth integration. Support video/audio endpoint communication and DHA’s VHI/VH/TH/TBH programs across multiple platforms and networks. Required Qualifications: General networking experience and understanding of communication infrastructure Strong troubleshooting and diagnostic skills across various systems and platforms Ability to manage multiple communications channels and resolve issues efficiently Excellent customer service and written/verbal communication skills Certifications (Required): IAT Level II (e.g., CompTIA Security) Environmental Certification CLTECH or CCNA

Location: San Antonio, Texas, US

Posted Date: 8/21/2025