Contact Center Executive

Key Responsibilities Handle incoming phone calls Resolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teams Communicates customer inquiries/messages/feedback to relevant team members Tracking of customer or branch parcels Taking collections Pulling hardcopy PODs Faxing, calling and/or e-mailing to clients or branches Sending invoices with PODs to various branches Advising customers of services and general information regarding operational procedures Being able to fully understand and take quotes Arrange special trips Courtesy calls to customers Late freight and/or customer update Provide satisfactory service to customers Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details Minimum Requirements Minimum requirement is a Matric (Grade 12) qualification and/or similar qualification or experience 2-years customer service experience Must have at least 1-year experience in the Logistics Industry Strong communication skills Excellent command of the English language Customer Centric Personality Computer Proficiency Competencies & Skills Integrity Problem Solving Planning and organising Build and maintain relationships Customer Focus Communication - Written & Verbal Telephone handling skills Multi-Tasking Teamwork

Location: stellenbosch, Western Cape, ZA

Posted Date: 8/21/2025