Service Coordinator

Key Requirements: 2 to 4 years relevant experience in a service admin, dispatch, or coordination role In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous Exceptional time management and multitasking abilities Reliable, punctual, with a strong attendance record Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage Own reliable transport Excellent interpersonal and communication skills, both verbal and written Ability to quickly understand the companys goals, products, and services Strong organizational, creative, and analytical thinking skills Comfortable working both independently and collaboratively in a fast-paced, dynamic environment Key Responsibilities: Coordinate and facilitate equipment repairs for clients Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs) Collaborate closely with field supervisors to ensure efficient dispatch of service calls Support field technicians and service agents through work order management and technical support facilitation Maintain professional communication with client management and store partners to meet all service requirements Handle customer service requests and inquiries via phone and email promptly and professionally

Location: Cape Town Northern Suburbs, Western Cape, ZA

Posted Date: 8/21/2025