Customer Success Specialist - Temporary

We're Hiring! Customer Success Specialist - Temporary We are a multinational organization with a strong social mission, currently undergoing strategic international expansion. Our goal is to bring innovative solutions to communities across different countries, creating meaningful economic and human impact in every region where we operate. We are looking for a Customer Success Specialist – Temporary (6 months) to ensure a smooth, efficient, and positive experience for users of our digital tools—from onboarding and issue resolution to product renewals. This role is key in supporting clients, solving operational friction, and identifying opportunities for improvement. Key Responsibilities: Manage customer support tickets through our digital platforms, meeting established SLAs. Classify, prioritize, and escalate complex cases to relevant teams (risk, tech, operations). Document every interaction with clear traceability and ensure complete resolution of requests. Monitor key metrics such as onboarding completion rates, NPS, resolution times, interaction volume, and post-service satisfaction. Create regular reports and performance insights. Understand customer needs and identify barriers in their experience using digital tools. Requirements: Bachelor's degree in Business Administration, Communications, or a related field. At least 2 years of experience in customer service, digital support, or user management. Familiarity with customer support platforms such as Zendesk, Freshdesk, Intercom, and channels like WhatsApp Business. Excellent written and verbal communication skills, with empathy and a strong customer-centric mindset. Benefits: Monthly gross salary: $20,000 MXN Growth opportunities Dynamic and mission-driven work environment Location: Guadalajara, Jalisco Contract Type: Temporary position – 6 months (with potential extension depending on needs) Ready to grow your career in a fast-paced, purpose-driven company? Apply now and be part of a team that's transforming lives through technology.

Location: Mexico, MX

Posted Date: 8/21/2025