Technical Specialist- Workplace

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere – our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com Location Paris 3 days/ week- Work from office (Client Location) Language French English Years of experience Total experience: 12 years Overview: This role focussed consulting role, concentrating on the delivery of EUC strategies and technologies to customers. The ideal candidate must have high level knowledge of a range of EUC technologies and be able to discuss these with customers with a view to creating a strategic roadmap or EUC design to meet their needs. The candidate should have specific experience in a number of areas, although will be able to gather assistance from the rest of the consulting pool to create a EUC vision and infrastructure design. The consultant should then be in a position to oversee the implementation of this design, interacting with both the customer and internal engineering teams to ensure successful project completion. The candidate must be confident, should gathering team requirements and answering their technical questions. They must also have strong documentation and presentation skills to support the delivery of designs through customer review. They must also coordinate with other consultants to cover knowledge gaps and work closely with offshore engineering teams to ensure that designs are properly implemented. As the overall architect, the candidate is expected to lead the discussion with the customer and drive the entire strategy from the outset. This requires an understanding of the overall EUC strategy and requires coordination of all EUC workstreams to deliver the overall program, rather than individual components. The candidate should be sufficiently confident to lead the customer and internal teams to ensure the correct overall strategy is adopted. Depending on location, the role can be mobile and may require frequent travel to customer locations (restrictions permitting) within the UK and Europe, although may also involve a degree of home working. Communication with other teams, both offshore and onshore is vital, as is a grasp of project management principles. Key Responsibilities: 12 years proven experience in delivering and supporting enterprise-class services Experience designing and delivering Cloud or hybrid based solutions Skills in creating technical roadmaps for technologies supported by End users. High level understanding of all EUC technology areas, with the ability to conceive an end-to-end IT strategy for an organisation Consulting experience in a mix of technologies, including Virtualisation, SCCM, Active Directory, Azure, Office 365 or other End User Computing disciplines (not necessarily all) In-depth understanding on how these technologies relate and how to architect an overall solution rather than several individual ones Customer focused, confident and articulate with lots of experience in stakeholder meetings and presentations Happy to lead/steer customer meetings and presentations and be the authority in the room Able to work closely with sales and engineering teams around the globe Good presentation and documentation skills MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment Implementation & support experience specifically in the area of M365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. Responsible for migrating user base from to MS-Teams / Team EV Experience on AudioCodes/Sonus/Ribbon Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass/LMO, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Knowledge on Windows, PowerShell & Powershell Scripting Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management. Understanding of Direct routing and Operator Connect integrations/troubleshooting Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, MS-Teams Live etc.) • Solid administration and analytical skills focused on M365 and MS Teams • Understanding of Interop solutions, Conference Room Solutions - MS MTR • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink) • Maintenance administration of Nice/Verint recording solutions Responsible for handling day- to-day Voice operations & issues • Managing maintaining Interaction center, Database server, Datamart, VOIP logger, WFM/ Application servers • Provide L2 / L3 recording support for operational activities. • Vendor management for resolving major production issues Technical Experience • Sound technical knowledge and hands-on on Nice/ Verint recording solutions. • Management and troubleshooting of recording solutions/ MS Teams Recording Bots (Calls/Meetings) • Good skills on troubleshooting and resolving technical issues. • Knowledge in the following technical areas: CTI, Voice recording, PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD • Previous experience installing, configuring, and supporting telephony, network, or server infrastructure in administrative capacity

Location: Paris, FR

Posted Date: 8/15/2025