Customer Service Representative

Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active listening to fully engage the customer with their concerns. • Ability to multi-task • Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources • Understand policies and procedures and communicate them professionally to the customer. • Acknowledging and resolving customer complaints/concerns • Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions • Resolve customers’ concerns and answer customers’ questions to your best ability • Able to manage stressful situations in customer Service Person Specification: • Minimum High school Diploma • Minimum 1 year of Customer Service Experience • Advanced proficiency in English • Available for full-time work Explore the world of TCS here: About TCS The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Location: Guadalajara, Mexico Metropolitan Area, MX

Posted Date: 8/13/2025