Customer Service Advisor

Amazing Opportunity to kick start a career within secured lending! As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will recieve warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process. Key Responsibilities: Handling warm inbound calls from clients seeking financial assistance. Making outbound calls to customers who have requested information about loans. Completing compliant fact-finds with clients to understand their needs. Transferring customers to appropriate third-party lenders. Following up with clients to collect outstanding documents. Skills & Experience: Preferred Experience: Minimum 1 year of customer service experience. Experience in a Contact Centre environment. GCSE Maths required. Key Competencies: Strong telephone manner with excellent rapport-building abilities. Motivated by positive customer interactions and problem-solving. Patience to explain financial products and processes to clients. High attention to detail. Working Hours: You will work on a rotating shift pattern: Early Shift: Monday - Friday, 9:00 am - 5:30 pm Mid Shift: Mon - Wed, 9:30 am - 6:30 pm; Thurs, 9:00 am - 6:00 pm; Fri, 9:00 am - 5:30 pm Late Shift: Mon - Wed, 10:00 am - 7:00 pm; Thurs, 9:00 am - 6:00 pm; Fri, 9:00 am - 5:30 pm Salary & Benefits: Base Salary: £24,000 per year Performance Bonus: On-target earnings (OTE) up to £30,000 annual Additional Benefits: Casual dress code 25 days of annual leave, plus bank holidays Company pension Death in Service benefit On-site parking Required Qualifications: GCSEs in Maths & English (grades A-C or equivalent). This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutions. Job Type: Full-time Pay: £24,000.00-£30,000.00 per year Additional pay: Bonus scheme Benefits: Canteen Casual dress Company events Company pension Employee discount Free parking Life insurance On-site parking Transport links Schedule: Monday to Friday No weekends Education: GCSE or equivalent (required) Experience: customer service: 1 year (preferred) call centre: 1 year (preferred) Work authorisation: United Kingdom (required) Location: Macclesfield SK10 1DQ (preferred) Locations Macclesfield

Location: Macclesfield, Cheshire East, GB

Posted Date: 8/10/2025