Infrastructure Engineer

Infrastructure Engineer required for my client based in Hull. Salary approx. £45-55k This is an onsite role / parking is available. About the Role We’re seeking a proactive and technically skilled IT Engineer to join a dynamic IT team. This role goes beyond ticket resolution—it’s about fostering a culture of collaboration, continuous learning, and knowledge sharing through swarming and mentorship. You’ll support a diverse infrastructure, including Windows, Cisco, Fortinet, Intune, Azure, Active Directory, SQL, Rubrik, Hyper-V, Meraki, and Cybersecurity . The ideal candidate will combine deep technical expertise with a passion for problem-solving and helping others grow. Key Responsibilities Deliver high-quality technical support via phone, service desk, chat, or in-person interactions. Troubleshoot and resolve issues across: Windows OS & applications Networking (Cisco/Meraki/Fortinet) – TCP/IP, DNS, DHCP, VPN Microsoft Azure & Intune environments Active Directory & Group Policy administration Hyper-V virtualization Cybersecurity best practices Lead or actively engage in swarming sessions to tackle complex issues while sharing knowledge. Serve as a subject matter expert , owning key system streams and mentoring team members. Assist in project rollouts, upgrades, and multi-site deployments . Maintain and enhance IT documentation, processes, and knowledge base articles . Uphold IT security policies and data protection standards. Participate in an on-call rota for out-of-hours support (including weekends on rotation). Ensure SLA compliance , driving timely resolution of incidents and service requests. Required Skills & Qualifications Proven experience in technical support/Infrastructure duties (multi-site or enterprise preferred). Strong expertise in: Windows OS & desktop environments Cisco & Meraki networking Fortinet firewalls Excellent troubleshooting and problem-solving abilities. Strong customer service mindset with clear communication skills. A collaborative approach , with the ability to mentor and guide others. Positive attitude and a drive for continuous improvement. Preferred Qualifications IT certifications (e.g., CompTIA A, Microsoft Modern Desktop Administrator, ITIL). Experience with ITSM tools (ServiceNow, Freshservice, Jira Service Desk). Knowledge of automation tools/scripting (a plus).

Location: Hull, North Humberside, GB

Posted Date: 8/7/2025