IT Technician

On-Site IT Support Engineer Walsall£30,000-32,000 (Depending on experience) REED Technology are recruiting on behalf of an organisation seeking a proactive and customer-focused On-Site IT Support Engineer (1st/2nd line) to join their dedicated IT Services team based in Walsall.This is an exciting opportunity to join a fast-paced environment where you’ll provide both remote and onsite support across multiple office locations in the UK. You’ll be involved in a broad range of duties from desktop support and network troubleshooting to hardware configuration and infrastructure upgrades. Key Responsibilities: Deliver remote and onsite 1st/2nd line support to end users across UK offices. Carry out proactive site visits to maintain and improve local IT infrastructure. Configure, install and maintain desktops, laptops, switches, routers, printers, and firewalls. Assist with network cabling and general infrastructure tasks. Provide peripheral and mobile device support including telephony systems. Manage hardware deliveries, storage, and disposal in accordance with company procedures. Perform PC imaging, equipment repairs, and device recycling tasks. Maintain accurate records of incidents, assets, and service requests via the service management tool. Administer user accounts and security access using Microsoft Active Directory. Work with Microsoft Intune and basic PowerShell scripts (desirable). Travel to other UK sites as required (full UK driving licence essential). Experience Experience in a service desk or IT support role. Strong working knowledge of Windows 11, Microsoft 365, and Active Directory. Good understanding of LAN/WAN, TCP/IP and general networking principles. Familiarity with mobile device management (Microsoft Intune preferred). A passion for IT and willingness to learn and grow within the role. Organised, self-motivated, and able to manage workload independently or as part of a team. Excellent communication and customer service skills – both written and verbal. Network cabling knowledge would be a distinct advantage. If you are interested in the opportunity, please apply using the link provided.

Location: Walsall, West Midlands, GB

Posted Date: 8/6/2025