Office Operations Manager

We are a modern and growing accountancy practice near Banff in Aberdeenshire specialising in rural family businesses. We strive to do a great job for our clients, building strong relationships & helping them plan ahead while keeping it real. Our continued growth has created an exciting opportunity for an experienced Office Operations Manager to join our friendly and down to earth team. You will oversee the day-to-day operational functions of the business, ensuring efficiency, compliance, and continuous improvement. This role is key to creating a well-organised, high-performing, and future-focused environment for both the team and our clients. What’s in it for you? • Working in a bright, modern office environment • Working with a friendly, down to earth and progressive team • Be part of our senior management team • The chance to make a real difference to our whole team, our business and ultimately our clients The key responsibilities that come with the role are: Team Coordination & Support • Manage workloads across the team to ensure balanced capacity and timely delivery • Setup and monitor workflows across our business • Participate in team meetings, minute key action points and objectives, and follow through to completion • Manage email accounts for the senior team and assign tasks appropriately • Diary management for the senior team • Support and influence positive team culture and high performance • Oversee the use of internal digital tools and ensure team adoption and optimisation • Maintain and manage the HR system, ensuring up-to-date employee records • Liaise with the payroll manager to ensure timely and accurate payroll processes Operational Efficiency & Improvement • Drive continuous improvement across all areas of the business • Identify inefficiencies and implement process improvements • Lead initiatives to enhance working conditions and service delivery • Explore, evaluate, and implement new digital tools and product updates where appropriate Finance & Billing • Monitor monthly billing processes and ensure accuracy in client invoicing • Oversee annual or recurring client fee renewals in line with business processes • Maintain the business’s Xero account, ensuring accuracy and up-to-date financial records Marketing & Brand Activities • Drafting and distributing regular client newsletters • Co-ordinating website updates • Ensuring consistent social media presence • Arranging branded merchandise and materials • Co-ordinating sponsorships • Co-ordinating business presence at relevant events Compliance & Administration • Ensure ongoing compliance with health & safety legislation • Arrange renewals for insurance policies and regulatory registrations • Ensure all business and employee information is handled with confidentiality and discretion • Provide general administrative support to the team alongside our Office Administrator Required Skills & Experience • Excellent people management and leadership skills • A meticulous eye for detail, the ability to juggle multiple demands, and a genuine passion for delivering work to the highest standards. • A proactive, forward-thinking approach. You will be someone who anticipates needs and solves problems calmly and efficiently • Excellent judgement, with the confidence to make decisions and handle sensitive information with utmost discretion. • A naturally warm and professional communication style • Confidence with technology and curiosity to explore new tools We look forward to receiving your application! Maybe you are interested, but not sure if you fit the bill? We are a very approachable and flexible team, so please apply. We may also consider part time hours (25) for the right candidate.

Location: Cornhill, GB

Posted Date: 8/5/2025