Technical Support Coordinator – POP MART

Job description Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide. For more information, please visit www.popmart.com and our LinkedIn Career page. What to Expect POP MART is a boutique-sized company with a young and multicultural team where you can expect to: Gain valuable professional experience covering the entire retail life cycle Have the opportunity to work with people from different countries and cultures in a collaborative environment Receive structured customer service, retail operations, and product training Be proactively involved in the company’s growth. Benefits POP MART offers our employees: Comprehensive training and development programs Regular team social events Paid rest breaks The Role and Candidate We are seeking a dedicated Technical Assistant to join our Roboshop team on a full -time basis. This role is responsible for ensuring the smooth operation of the Roboshop vending machines located in London and nearby cities. The successful candidate will be tasked with maintaining optimal stock levels, resolving technical issues, and ensuring the overall functionality of the machines. Responsibilities Ensure that all Roboshop vending machines are fully stocked and operational, conducting regular checks to maintain inventory levels Travel to Roboshop locations in London or nearby cities to replenish stock and provide on-site technical support as needed Diagnose and rectify any technical issues with the vending machines, ensuring minimal downtime Liaise with the UK team and China headquarters to address and resolve technical problems related to the Roboshop operation Support the setup and installation of new vending machines, ensuring they are properly stocked, calibrated, and operational from day one, and assist in troubleshooting any initial technical issues Required Qualifications Tertiary education or undergraduate studies in Computer, Mechanical Engineering, or related fields Strong organisational skills (desirable but not essential) Previous experience in a technical or maintenance role Basic technical skills for troubleshooting and maintaining vending machines Able to work independently and manage time efficiently Strong communication skills, with the ability to effectively liaise with international teams Fluent in English. Proficiency in Mandarin is a plus Able to drive in the UK with a driving license. Desirable but Not Essential Experience in stock management and inventory control Job Type: Full-time Benefits Company pension Schedule: Monday to Friday Language: English (required) License/Certification: UK Driving Licence (required) Work Permit: United Kingdom (required)

Location: City of London, London, GB

Posted Date: 8/5/2025