Quality Development Officer, West Lothian Civic Centre - 494.70 - INTERNAL APPLICANTS ONLY - WEL09398

Job Advert 36 hrs per week - Maternity Cover - Fixed Term for 10 months Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us) Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post. This is an exciting opportunity to join a forward-thinking team within Housing, Customer and Building Services (HCBS). The successful applicant will play a key role within Housing, Customer and Building Services in supporting the council’s mission of delivering high-quality, customer-focused services. The role will require you to undertake specific projects and tasks to ensure the delivery of current and future service and corporate requirements in line with overall priorities. The key task is to support and facilitate the delivery of a culture of continuous improvement with a focus on quality assurance enabling the delivery of high-quality front-line services. Additionally, the role will involve researching, planning, coordinating, and supporting the development and implementation of key service priorities, strategies, and initiatives. This includes facilitating service improvements, supporting the performance management process, and contributing to both internal and external reporting requirement Qualifications Degree in relevant discipline or recent relevant equivalent experience (business /service improvement, project management.) Experience Essential Significant experience in undertaking research and preparing documents to a high standard Proven experience in project management, service improvement Strong communication, negotiation and presentation skills Knowledge and Experience of Agile/Process Mapping/Service Design Ability to communicate with a wide range of audiences, e.g. senior management, members of the public and external organisations including the ability to explain potentially complicated or sensitive subject matters in a straight-forward manner and with tact Ability to manage priorities and workload and deliver to strict deadlines. Ability to work under pressure. Strong negotiation and problem-solving skills Core IT skills Desirable Knowledge of performance management systems, information systems and associated reporting tools. Knowledge of relevant regulatory frameworks and compliance standards (e.g., WLAM, Customer Service Excellence). Experience working in a public sector environment For an informal discussion about this post, please contact Margaret Ho by emailing Margaret.ho@westlothian.gov.uk

Location: Livingston, GB

Posted Date: 8/5/2025