E-Commerce Manager (Maternity leave)

Mission As E-Commerce Manager, you will be part of the Europe & Middle East Region, reporting to the Omnichannel Director Europe. You will work closely with the Retail functions, being responsible for the following tasks. Responsibilities Strategic Leadership & Vision: Defining and leading the E-Commerce strategy for the EU zone, including cross-functional team leadership and collaboration with other regions (Middle East). This involves developing the commercial calendar, digital strategies, and website supervision. Forecasting & Planning: Defining and managing sales forecasts for all EU E-Business activities. Project Management & Innovation: Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone. Collaboration & Coordination: Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies. Business Optimization & Monitoring: Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance. E-Commerce Development & Launch: Defining and implementing E-Commerce zone launch strategies with zone teams. Continuous Improvement: Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback. Profile 5-10 years’ experience in Fashion/Luxury Sale Bachelor’s Degree or equivalent is preferred Manages own image standards on a high level Excellent relationships skills Organization, professionalism, self-confidence Strong customer service skills Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal Strong knowledge and/or interest for Fashion/Luxury Industry Fluent English

Location: Rome, Latium, IT

Posted Date: 8/5/2025