Service Manager

TheDRIVEServiceManagerwillberesponsibleformobilisingtheexpansionprojectacross London, working closely with all Boroughs and te Drive Central Team. The DRIVE Team (Case Managers and Team Leaders) will develop and co-ordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a pro-active approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victims safety central to any interventions implemented. The Service Manager will seektoensurethisroleiscarriedoutfairly,andtakeorganisationalresponsibilityforrisk. Managementand Development: ProvideeachTeamLeader/CaseManagerwithmonthlyCaseManagement Supervision. As part of the monthly Case management supervision process,the Team Leaders and Case Manager should be given the opportunity to discuss Service User cases; exploringconcerns,reviewingassessmentdecisionsanddevelopingacollaborative individual intervention plan. Ensurethattheserviceismanagedinaccordancewithitsgoverningdocuments from the DRIVE case management manual. Provideannualappraisalandregularsupportandsupervisionreviewstoensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary. Support,manageanddevelop TeamLeadersandCaseManagers,promoting wellbeing and growth within their roles. EnsureTeamLeadersandCaseManagersmaintainsafeguardingtraininguptodate in line with local protocols. EnsureTeamLeadersand CaseManagersattendalltrainingdeliveredbyRESPECT and other relevant training. Ensurethatallsafeguardingandcritical incidentsarereportedinatimelymanner following the appropriate protocols. Managementand Performance: ProvideroutinereportstotheProjectDirector,fundersandstakeholderssothat they can assess the overall performance of the service. To ensure that the required data is recorded on the Drive case management system,sothattheevaluation,performancemanagementandservicelearningis maximised. Representtheserviceatlocalandnationalevents;delivertrainingand presentations as appropriate in partnership with the Project Director. ContributetothelearningfromtheDrivePilotthroughservicereviews,working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery Srategic Management Develop and maintain links with other agencies, both as an individual and as a service;developingprotocols,referralprocedures,skillssharingandjointworking with external partners as appropriate. AttendandpartaketheDomesticAbusePerpetratorPanel(DAPP)andMARAC meetings. Developandmaintaineffectivelinkswithotheragencies,attendingstrategicand operational working groups as appropriate. DemonstrateaproactiveapproachtoresolvingbarrierstoachievingtheDrive objectives with other professionals and services. SharebestpracticewithotherServiceManagerstofurtherdeveloptheroleand the Drive project in general. WorkwiththeDirector,PracticeAdviser,SteeringGroupandDriveProject Evaluatorsto maximiselearningfromthepilot sitesand modifythe model according to findings from data on what is proving effective. Develop and share ideas for service innovation, exploring options for implementationlocallyandinformingthepotentialfornationalroll-outon conclusion of the pilot phase. Recordingandadministrative tasks: Supervision sessionswillbe recorded on theCase Management Supervision pro- forma, and form part of the quality assurance and staff support and supervision processesaswellasinformingthepersonalandprofessionaldevelopmentofthe Team leader Case Manager. Ensure that Team Leader and Case Managers files and records are accurate and complete,submittedattheappropriatedatacollectionmilestonesandthatboth are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards. Maintainanaccurateandsecureaudittrailofallrelevantcommunicationin compliance with GDPR 2018. SupportTeamLeadersand CaseManagerstousetheDriveProjectelectroniccase management system accurately and consistently for all their work. General tasks: Be a strong advocate for RISE delivery, representing RISE and its strategic direction at key stakeholder events. Attendmanagementmeetingsasdirectedbyline manager.

Location: South East London, South East, GB

Posted Date: 8/4/2025