Pets At Home

CRM Manager

Job Location

Wilmslow, United Kingdom

Job Description

Areyouadata-savvyCRMexpertwithapassionforpersonalisationandcustomerengagement?Join PetsatHome asournew CRMManager andhelpshapethefutureofpetcarecommunications. AbouttheRole ReportingtotheSeniorCRMManager,youllleadstrategicCRMinitiativesthatdrivecustomerlifetimevalue,loyaltyandmulti-channelengagementacrossourpetcareecosystem.Thisisntjustaboutrunningcampaignswerelookingforsomeonewhocanthinkbig,testsmartanddelivermeaningfulinsightsthatelevatethecustomerexperience. Thisroleoffershybridworking(twoofficedaysperweek)fromourSupportOfficeinHandforth(Cheshire). Pleasenote ,duetothesummerholidayperiod,wewillbeshortlistingforthisroleintheweekcommencing18thAugust. Whatyoullbedoing: DesigningandactivatingtargetedCRMstrategiesforourPetsClubmembers Leadingtest-and-learnprogrammestooptimisecommunicationsandoffers Collaboratingacrosscommercialteamstoalignprioritiesanddriveresults Championingpersonalisationandnext-best-actionjourneys ManagingCRMExecsandexternalpartnerstodeliverhigh-qualitycampaigns Whatwerelookingfor: ProvenexperienceinCRMstrategyandcustomeractivation Stronganalyticalmindsetwithapassionfordata-drivendecisionmaking Experiencewithpersonalisationandsegmentationtechniques Abilitytoinfluencestakeholdersandprioritiseeffectively Acustomer-firstthinkerwhounderstandsthepowerofempathy Wetakeourinspirationfrompetsinembracingpeoplefromallwalksoflife,andwevalue,respectandcelebratedifference.WeencourageourpeopletobetheirbestselvessothatwecancreateabetterworldforPets,ourPlanetandPeople.Ourambitionistoreflectthediversityofthecommunitiesweoperatein,andweareintentionalinaddressingandremovingbarrierstocreateopportunitiesfortheexceptionaltalentandpotentialinourcommunities.Evenifyourskillsandexperiencedontperfectlyalign,ifyouthinkyoucanmakeauniquecontributionthroughyourvaluesandbehaviours,wewanttohearfromyou! Whyjoinus? AtPetsatHome,weputpetsandtheirpeopleattheheartofeverythingwedo.Youllbepartofafriendly,fast-pacedteamthatscommittedtoinnovation,collaborationandmakingarealdifference.

Location: Wilmslow, North West, GB

Posted Date: 8/3/2025
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Pets At Home

Posted

August 3, 2025
UID: 5328305890

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