Tenancy Co-ordinator

Role: Tenancy Coordinator Location: Barnstaple and surrounding areas Salary: Up to £25,567.20 (FTE) per annum plus essential car user allowance Hours: 30 hours per week Contract: Fixed Term - 9 Month Maternity Cover The Role We are now looking to recruit a permanent Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level ASB including neighbourhood disputes. The main responsibilities of the role are: To ensure a high-quality customer focused and responsive service is provided when dealing with customers enquiries that relate to the Neighbourhood Team. Responsible for low level ASB to include Neighbour disputes. Responsible for Tenancy Changes such as successions, name changes and updates to Cx. To assist in Estate Inspections and Health and Safety Inspections on patch. Responsible for Starter tenancy reviews and Post Tenancy visits including inspection of property. To act as the main point of contact for Neighbourhood Customers. About You Previous experience working in a front-line housing service or previous experience working in a front-line customer service position. Good inter-personal and people skills. Ability to collate, prepare and present information in a clear and logical format. Good listening skills and an ability to empathise. Benefits 27 days holiday plus bank holidays 7% Employer contribution Pension Cash Plan of up to £1600 per year Employee Assistance Programme (EAP) Health & Wellbeing Support Family Friendly Policies Cycle to Work Scheme Tech Scheme Refer a Friend Scheme The successful candidate will be required to complete an Enhanced DBS check. Closing date: Monday, 11 August 2025 09:00 Interviews: Monday, 18 August 2025 We are proud to be a Disability Confident Employer . As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Should you require this information in alternate format, please contact the HR team on 01271 313352.

Location: Barnstaple, South West, GB

Posted Date: 8/3/2025