Leave Management and Employee Care Specialist

Job Description Job Description Responsibilities *This position offers a hybrid work model for employees located within commuting distance of our Owing Mills, MD corporate office. Candidates who are not within commuting distance are welcome to apply and may be considered for a fully remote arrangement, based on business needs and individual qualifications. Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Leave Management and Employee Care Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Manage the full lifecycle of leave of absence, disability, accommodation, and workers’ compensation cases for assigned regions. Serve as a subject matter expert to employees and managers on leave policies and processes. Ensure timely case updates and thorough documentation in the leave management system. Communicate status updates and next steps clearly and professionally to employees and managers. Interpret and apply relevant laws including FMLA, ADA, CFRA, PDL, and state-specific leave regulations. Collaborate with HR Business Partners and department leaders to ensure a smooth transition and proper coverage during employee leaves. Partner with third-party vendors and internal stakeholders to monitor and track claims, ensuring appropriate return-to-work plans are developed. Meet or exceed key performance indicators including case turnaround times, response rates, and documentation compliance. Escalate complex cases to the Manager, Leave Management, Director, Shared Services, VP, Human Resources, or Legal as appropriate. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service To Ensure Success In This Role, You Must Have: High school diploma or equivalent required; associate or bachelor’s degree in Human Resources, Business, or related field preferred. Minimum of 2 years of experience managing leave of absence and accommodation cases in a high-volume, multi-state environment. Working knowledge of federal and state leave regulations including FMLA, CFRA, PDL, ADA, NYPFL, NJPFLI, and workers’ compensation. Experience using a leave management system and HRIS platforms preferred. Strong organizational, documentation, and time-management skills. Excellent written and verbal communication skills. Ability to handle confidential information with discretion and professionalism.

Location: Owings Mills, Maryland, US

Posted Date: 8/2/2025