Customer Service Controller (Operations - Customer/Administration)

12 months Fixed Term - Full Time 40 Hours We are looking to recruit a Customer Service Controller to join our team in Waltham Forest. About the Role We're looking for those who can take ownership and responsibility for todays schedule of appointments and proactively manage the schedule and resources to ensure we keep the promises we have made to customers Youll deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction, and will oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work. Ensuring the scheduling process is delivering maximum productivity, youll understand the case workload and alert the Team Leader to issues requiring intervention. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, youll have previous experience within the repairs and maintenance sector or a trade-based background, with good problem solving skills. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates .

Location: East London, South East, GB

Posted Date: 8/2/2025