Operations Consultant - 0999

Product / Feature Team Information (if applicable) Product: IT Service Desk Control Centre English ESSENTIAL SKILLS REQUIREMENTS: · Fluent Business English (Excellent Verbal & written) · Min 3 years in a customer service facing role · Escalations and complaint management · Problem solving and root cause analysis · Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: · Information Technology Certification / Qualification · Specific know-how and experience WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? Two years IT related working experience WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? · IT experience delivering operations support services · Strong analytical and problem-solving skills with a high attention to detail · Provide Production Support (IT) for all Plants outside of Germany · Be the telephone call receipt of IT incidents related to production issues · Pre-qualify IT-incidents and classify additional relationships · Fix incidents in IT systems in accordance with User manuals · Monitor IT system error messages and process accordingly · Provide guidance throughout the Incident management processes · Initiate the IT escalation process, when required · Process email requests · Serve as an Information channel for Management and end-users · Work shifts as part of a team providing 24 x 7 x 365 support WHAT DO WE OFFER YOU? · Cutting edge global IT system landscape and processes · We offer you an exciting position in the field of Data Analytics: Contribute to IT stability and customer satisfaction by building cutting-edge IT Service Management with a focus on analytics and smart predictions. Join our agile development team and become creative with top tools like Service Now and Splunk as well as our own custom developments · Flexible working of 1960 hours in a 12-month period · High Work-Life balance · Remote / On-site work location model · Affordable Group vehicle promotions (buying or leasing options available, terms and conditions apply) · Highly motivating, energetic, and fast-paced working environment · Modern, state-of-the-art offices · Dynamic Global Team collaboration · Application of the Agile Working Model Methodology

Location: Centurion, Gauteng, ZA

Posted Date: 8/2/2025