Service Manager

At Capitole Consulting we are getting bigger and we always want more! We are looking to upskill our QoS MIM team in Barcelona by replacing a current position with a senior-level Service Manager / Major Incident Manager. Key Responsibilities: Act as the lead during major incidents, ensuring fast, structured resolution. Communicate effectively with internal teams and C-Suite executives during high-pressure situations. Coordinate across multiple teams, tools (Teams, Outlook, Phone), and streams of information simultaneously. Maintain composure and control in high-stress, operationally demanding environments. Requirements: Strong transversal IT knowledge Proven ability to interact with and present to C-level stakeholders Outstanding written and verbal communication skills High resiliency and stress management capacity Strong multitasking and information retention skills Exposure to IT compliance frameworks and regulations such as: DORA, ISO standards, NIST, Business Continuity Planning (BCP), IT Security policies and practices. Technical environnement: Azure Languages: Fluent in French and English (Native or C1 level) – Mandatory Additional languages (German, Italian, Portuguese, Arabic) are a plus but not required. Education & Certifications: University degree – Mandatory Master’s degree – Preferred ITIL Foundation certification – Mandatory Other languages like German, Italian, Portuguese or Arabic are welcome but not necessary. At Capitole we're cool, but with you, we'll be cooler For this you will have: Budget of €1,200 in individual training for you to use it on whatever you want (tech events, books, trainings, certifications etc.). Follow-up with your team every month for continuous feedback. Flexible hours to help you reconcile your professional / family life. Private medical insurance paid in full by Capitole. Flexible remuneration (restaurant tickets, transport and/or childcare). Andjoy (Gymforless) Discounts on major brands for employees (Club Capitole). To get to know the whole family: Team Buildings every two months - you can't miss the summer party or the Christmas dinner! Soccer team sponsored by Capitole. Technological communities for you to share your knowledge and ideas with other teams, sharing internal knowledge is essential Last but not least, a TEAM! Don't you know us yet? discover us https://capitole-consulting.com/ See what people are saying about us ? https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.htm Don't hesitate to send us your profile, we look forward to meeting you!

Location: Barcelona, Província de Barcelona, ES

Posted Date: 8/2/2025