Systems Support Specialist (Pharmaceutical Sector)

Omega CRM Consulting is looking for a Senior System Engineer that would like to collaborate with one of the top global pharmaceutical companies. The Senior System Engineer will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards. Accountabilities: • Compliance documentation • Coordinating and scheduling backup/recovery & • Performing Disaster Recovery Testing • System maintenance and upgrade • Audit trail monitoring • Small enhancements/configuration changes to software • Coordinating software management • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure) • Collecting & Processing Demands from Business Users • Performing Incident & Problem Management • Performing Change Management • Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items • Decommissioning (Retiring) systems • Coordinating System Archiving Experience / Skills • 3 years working as System Lead or Similar • Good General understanding of assigned application and system lead support service tasks • Understanding and experience working with Hardware, software, networking and databases. • Proven work experience in an IT technical support or similar role • Experience working in a regulated environment is a plus • Experience working in a multicultural diverse environment • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc. • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification • Must have excellent communication skills both written & verbal • Must be able to work successfully on a team • Must have Excellent English speaking, reading & writing skills - other languages such as German, Spanish a plus - must be able to present information effectively What do We offer Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580 professionals from 24 nationalities, and 2,500 certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: Talent, Flexibility, Commitment, and Innovation. We grow Together.

Location: Catalonia, ES

Posted Date: 8/2/2025