Salesforce Functional Lead

About the Role: On behalf of our client, a leading insurance provider in Spain, we are currently seeking an experienced Salesforce Lead to spearhead a Service Cloud implementation as part of a major digital transformation initiative. This is a fantastic opportunity to join a high-impact project in a collaborative, bilingual environment based in Barcelona. Key Responsibilities: Lead the end-to-end implementation of Salesforce Service Cloud, including architecture, configuration, and custom development. Act as the primary liaison between business stakeholders, technical teams, and external partners. Translate business requirements into scalable Salesforce solutions aligned with insurance industry needs. Manage and mentor a small team of Salesforce developers and admins. Oversee integrations with core insurance systems (policy, claims, customer service). Ensure best practices in development, data governance, and release management. Provide training and post-go-live support to internal users. Ideal Candidate Profile: 5 years of Salesforce experience, with at least 2 years in a leadership or architect role. Proven track record delivering Service Cloud projects. Strong understanding of insurance operations and customer service processes. Fluent in Spanish and English (both written and spoken). Salesforce certifications (e.g., Service Cloud Consultant, Platform App Builder) are highly desirable. Excellent communication, stakeholder management, and problem-solving skills. Nice to Have: Experience working in Agile/Scrum environments. Familiarity with integration tools such as MuleSoft or REST/SOAP APIs. Knowledge of Spanish insurance regulations and compliance standards.

Location: Barcelona, Catalonia, ES

Posted Date: 8/2/2025